peptide-slim Returns and Refunds Policy
Returns & Refunds
Our returns and refunds policy protects customer rights while keeping our fulfillment process efficient and auditable.
Eligibility
- Returns are accepted within 14 days from delivery when products are unused and in saleable condition.
- Personalized or opened items affecting safety or hygiene cannot be returned unless required by law.
Return process
- Please contact support before returning so we can confirm the correct address and process.
- Include the order number, photos, and issue details when the return is due to damage, defect, or shortage.
Refund timeline
- Our team inspects returned items on arrival and sends a status update.
- Approved refunds are processed to the original payment method, usually within 7-14 business days.
Exceptions
- For regulatory products, replacement may be offered before full refund in certain cases.
- Shipping costs for return delivery are generally paid by the customer unless an error occurred on our side.